Trends Report

The France Retail Customer Experience Index, 2019

How French Retail Brands Earn Loyalty With The Quality Of Their Experience

January 21st, 2020
LD
Luis Deya
With contributors:
Fiona Swerdlow , Harley Manning , Ben Salamin , Shayna Neuburg

Summary

How well do leading retail brands earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 19 retail brands that were analyzed as part of the France CX Index. We also unveil surprising trends in CX quality and the role that emotion plays in CX. Customer experience professionals can use this report to inform their ongoing improvement efforts.

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