Vision Report

The Future Of Technology Operations

The I&O Organization Must Be Creative, Adaptive, And Resilient

August 2nd, 2021
With contributors:


Five years ago, the traditional IT organization began transitioning to new operating models, but certain critical factors have remained unresolved until now. This report helps technology leaders understand the entire range of interrelated concerns about building a coherent, next-generation technology operating model that’s fully compatible with agile, DevOps, cloud-native, and digital transformation.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.