Report

The Germany Customer Experience Index, 2017

How Brands Build Loyalty With The Quality Of Their Experience
November 13th, 2017
With Contributors:
Roxana Strohmenger
Xiaotong Duan
William Willsea
Gabriella Zoia
and Shayna Neuburg

Summary

How well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of all 36 brands across three industries in the Germany Customer Experience Index (CX Index™). We also unveil surprisin

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