Report

The India Customer Experience Index, 2015

A Benchmark Of How Well Brands In India Use The Customer Experience To Create And Sustain Customer Loyalty
September 21st, 2015
With Contributors:
Roxana Strohmenger
Alice Ma
and Bill Nagel

Summary

For the first time, Forrester has applied the Customer Experience Index (CX Index™) methodology to appraise how well companies in India are delivering customer experiences that create and sustain customer loyalty. This report evaluates 102 brands in 10 in

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