The India Customer Experience Index, 2019

How Brands Build Loyalty With The Quality Of Their Experience
September 19th, 2019
With Contributors:
Ben Salamin
Sukriti Dangi
and Bill Nagel


Customer experience professionals can use this report to inform their ongoing CX improvement efforts.

Want to read the full report?

This report is available for individual purchase ($1495).

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.