Trends Report

Streamline Your Business App Selection By Emphasizing Outcomes Versus Features

February 7th, 2019
Duncan Jones, null
Duncan Jones
With contributors:
Allen Bonde , Caleb Ewald , Andrew Reese


Choosing business applications is a common task, but many application development and delivery (AD&D) leaders struggle to do it well. We see many poor decisions that result from flawed processes. This report describes a better way for AD&D professionals to choose business apps that avoids wasteful requirements gathering by focusing instead on each vendor's ability to deliver business goals and measurable success. This is an update of a previously published report. Forrester reviews and updates it for continued relevance and accuracy. It includes new examples, data, and revised recommendations.

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