Best Practice Report

Best Practices: US Streaming Media Apps

Keep Viewers By Delivering A Great Experience

March 19th, 2020
Jim Nail, null
Jim Nail
Andrew Hogan, null
Andrew Hogan
With contributors:
Brigitte Majewski , Senem Guler Biyikli, PhD , Madeline King , Caitlin Wall , Christine Turley


Streaming media services will need to pair great content with an equally great experience if they want to earn customer loyalty amidst fierce competition in 2020. This report reveals the best practices we observed in “The Forrester Streaming Media Wave™: US Apps, Q4 2019” so customer experience leaders can build media experiences that will result in the long-term viewer engagement required for financial success.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.