Report

The Second Coming Of Digital-First Customer Service Solutions

AI Fuels Differentiated Digital Customer Service Experiences
February 28th, 2018
With Contributors:
and Peter Harrison

Summary

Chat, chatbots, messaging platforms, the internet of things, video, and cobrowsing: Customers are turning to these new technologies for customer support at an ever-increasing rate. Vendors that provide AI-fueled digital customer service solutions compleme

Want to read the full report?

This report is available for individual purchase ($1495).

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.