Report

The State Of Chatbots

Pilot Chatbots As Part Of Your App+ Mobile Strategy
October 20th, 2016
With Contributors:
Laura Naparstek
William Willsea
Jaclyn Galan
and Peter Harrison

Summary

As smartphone communication shifts from voice to text and images, consumers are adopting messaging at an unprecedented pace. In parallel, they look to extend conversations beyond socializing with friends to customer service and shopping. Enter chatbots: p

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