The State Of Customer Analytics 2019

November 5th, 2019
With Contributors:
and Aldila Yunus


In this report, we give customer insights (CI) pros key benchmarks to plan their customer analytics capability.

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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.