Trends Report

The State Of DX 2018: Priorities Thwarted By Legacy Foundations

Benchmarks: The Digital Experience Delivery Playbook

July 19th, 2018
Mark Grannan, null
Mark Grannan
With contributors:
Martin Gill , Mike Chirokas , Katie Hampton , Benjamin Arnold , Peter Harrison


What are your digital experience priorities? What barriers are you facing to elevate your personalization strategy? How are you stitching your metrics together to create alignment? Forrester's annual digital business and experience online panel survey highlights where digital leaders continue the fight to elevate their organizations' digital maturity.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.