Trends Report

The State Of Retail Payments 2016

Securing Consumer Payment Data Continues To Dominate The Payments Agenda

September 8th, 2016
With contributors:
Fiona Swerdlow , Meredith Cain , Rachel Birrell , Michael Greene

Summary

The State of Retail Payments 2016 is a new study by the National Retail Federation (NRF) and Forrester, which profiles the views and decisions about payments of the North American retailers we surveyed. It outlines key priorities and challenges for eBusiness payment decision-makers. The report also explores the role of emerging digital payments and how merchants are investing in payment technology.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.