Report

The Three Customer Service Megatrends In 2020: Fuse AI And Agents To Drive Better Experiences

January 14th, 2020
With
Hailey Colin
and Peggy Dostie

Summary

Automation and AI continue their march into customer service operations, and enterprises reap the rewards. Operations become more efficient, and enterprises deliver differentiated experiences, uncover new revenue streams, and reinvent business models. Aut

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