Report

The UK Retail Customer Experience Index, 2019

How UK Retail Brands Earn Loyalty With The Quality Of Their Experience
January 16th, 2020
With
Ben Salamin
and Shayna Neuburg

Summary

How well do leading retail brands earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 18 retail brands that were analyzed as part of the UK CX Index. We also unveil surprising trends in CX quality

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