Report

The UK Traditional Retailers Customer Experience Index, 2017

How UK Traditional Retailer Brands Earn Loyalty With The Quality Of Their Experience
February 14th, 2018
With Contributors:
Dylan Czarnecki
William Willsea
and Shayna Neuburg

Summary

How well do leading traditional retailers (stores and digital) earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 16 traditional retail brands that were analyzed as part of the UK CX Index. We al

Want to read the full report?

This research is not available for purchase at this time.

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.