Report

The US Customer Experience Index, 2018

How Brands Build Loyalty With The Quality Of Their Experience
June 19th, 2018
With Contributors:
Roxana Strohmenger
William Willsea
Meredith McCreight
Ben Salamin
and Rachel Birrell

Summary

How well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of all 287 brands across 19 industries in the US Customer Experience Index (CX Index). We also unveil surprising trends

Want to read the full report?

This research is not available for purchase at this time.

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.