Report

The US Customer Experience Index, Q1 2015

Benchmarking The US Brands That Create The Most Loyalty With Their Customer Experience
April 20th, 2015
With Contributors:
Michael Gazala
and Carla O'Connor

Summary

Three-quarters of companies want to improve their customer experience (CX) in 2015. Forrester's first US Customer Experience Index (CX Index™) benchmark of 2015 sets the baseline that will tell 299 US brands in 18 industries how they're doing. We'll then

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