Report

The US Customer Experience Index, Q3 2015

Benchmarking The US Brands That Create The Most Loyalty With Their Customer Experience
October 5th, 2015
With Contributors:
Michael Gazala
Gabriella Zoia
and Kara Hartig

Summary

Forrester's Customer Experience Index (CX Index™) helps customer experience (CX) professionals understand the ups and downs of CX quality over time. The CX Index franchise scores more than 900 brands across 18 industries and eight countries. This report s

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