The US Digital Retailers Customer Experience Index, 2020

How US Digital Retailer Brands Earn Loyalty With The Quality Of Their Experience
October 29th, 2020
With Contributors:
Ben Salamin
and Brian Mukasa


Customer loyalty influences how often customers buy from a brand, how much they spend with the brand, and whether or not they recommend that brand — as well as how likely they are to forgive a brand's missteps. This report answers the question, "How well

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