The US Federal Customer Experience Index, 2016

Despite Some Bright Spots, Agencies Fail To Meet The Administration's CX Goals
August 30th, 2016
Roxana Strohmenger
Gabriella Zoia
and Kara Hartig


The White House requires federal agencies to provide customer experiences that match the best of the private sector's. In this report, we measure agencies' progress toward this goal by releasing federal Customer Experience Index (CX Index™) scores for the

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