Report

The US Federal Customer Experience Index, 2020

How US Federal Government Agencies Drive Mission Performance With The Quality Of Their Experience
September 30th, 2020
With Contributors:
Ben Salamin
and Shayna Neuburg

Summary

The White House requires federal agencies to provide customer experiences that are comparable to those of leading private sector organizations. In this report, we measure agencies' progress toward this goal with our annual federal Customer Experience Inde

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