Trends Report

The US Health Insurers Customer Experience Index, 2018

How US Health Insurers Earn Loyalty With The Quality Of Their Experience

June 19th, 2018
Faith Adams, null
Faith Adams
William Willsea, null
William Willsea
With contributors:
Arielle Trzcinski , Harley Manning , Ben Salamin , Shayna Neuburg


How well do leading health insurance brands earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 17 health insurance brands that were analyzed as part of the US CX Index. We also unveil surprising trends in CX quality and the role that emotion plays in CX. Customer experience professionals can use this report to inform their ongoing improvement efforts.

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