Trends Report

The US Health Insurers Customer Experience Index, 2018

How US Health Insurers Earn Loyalty With The Quality Of Their Experience

June 19th, 2018
FA
Faith Adams
WW
William Willsea
With contributors:
Harley Manning , Arielle Trzcinski , Ben Salamin , Shayna Neuburg

Summary

How well do leading health insurance brands earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 17 health insurance brands that were analyzed as part of the US CX Index. We also unveil surprising trends in CX quality and the role that emotion plays in CX. Customer experience professionals can use this report to inform their ongoing improvement efforts.

Want to read the full report?

This report is not available for purchase at this time.

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.