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For Enterprise Architecture Professionals

Third-Party Apps Maintenance Rebounds

Recession Pressures Renew Interest In Support Alternatives

February 18, 2009

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  • By Paul D. Hamerman
  • with Sharyn Leaver,
  • Ralph Vitti,
  • R "Ray" Wang

Why Read This Report

As the recession squeezes IT budgets, business process and applications professionals are looking more closely at the value of vendor support contracts and exploring alternatives. One cost-savings alternative is third-party support, where fixes and compliance updates are provided, but upgrade opportunities are forfeited. Despite the temporary dark cloud over this fledgling market, thanks to the recent demise of third-party support pioneer TomorrowNow and the related legal battle between Oracle and SAP, market forces and new entrants have brought third-party maintenance back to life. Paying far in advance for upgrades that are seldom utilized makes less sense in today's economy.

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