Advanced Search

Save Or Share This Report

For Enterprise Architecture Professionals

Third-Party Apps Maintenance Rebounds

Recession Pressures Renew Interest In Support Alternatives

February 18, 2009

Primary author headshot

Authors

Why Read This Report

As the recession squeezes IT budgets, business process and applications professionals are looking more closely at the value of vendor support contracts and exploring alternatives. One cost-savings alternative is third-party support, where fixes and compliance updates are provided, but upgrade opportunities are forfeited. Despite the temporary dark cloud over this fledgling market, thanks to the recent demise of third-party support pioneer TomorrowNow and the related legal battle between Oracle and SAP, market forces and new entrants have brought third-party maintenance back to life. Paying far in advance for upgrades that are seldom utilized makes less sense in today's economy.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($2495 USD).

Purchase

Also in Collection: Building A Long-Term Apps Strategy

Recommended Research