Trends Report

Three Trends Shape Digital Services Engagements

Snapshot Of Three Trends In Forrester's Business Technographics 2017 Services Survey

February 9th, 2018
Amanda LeClair, Senior Analyst
Amanda LeClair Senior Analyst
With contributors:
Christopher Andrews , Ted Schadler , Basak Oztahtaci , Andrew Reese

Summary

As enterprises strive to transform their organizations with digital technologies, the consulting and system integration marketplace is transforming as well. For this report, we take a look at three emerging trends in tech services: next-generation customer experience; software-as-a-service (SaaS)-driven business transformation; and new ways of working with services providers. This report will help application development and delivery (AD&D) professionals understand the maturity of those trends — and what it will mean for them in 2018.

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