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For CIOs

Top Lessons For EX From The CX Playbook

CX Programs Have Been There, Done That, And Their Lessons Can Speed EX Maturity

January 29, 2021

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Why Read This Report

While the fields of employee experience (EX) and customer experience (CX) have many differences, they're fundamentally similar: Both relate to improving human experiences to produce better people and business outcomes. Because CX practices are more mature, they have much to offer to EX leaders. This report lists top lessons that CIOs and other leaders looking to improve EX can learn from the world of CX to avoid making the same mistakes and make faster progress toward their EX goals.

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