Trends Report

Top Research For CIOs: Customer Experience

Help Your Firm Realize The Value Of Superior CX

December 11th, 2018
Matthew Guarini, VP, Sr Research Director
Matthew Guarini VP, Sr Research Director
With contributors:
Sharyn Leaver , Alyssa Danilow

Summary

In the age of the customer, the ability to deliver a quality experience to your customers is a key differentiator. Position yourself to be the company that customers love, trust, and come back to, and you will reap the benefits. CIOs are well positioned to partner with other business leaders to drive customer experience (CX) and cultivate customer obsession in the technology function. Read this report to better understand CX and start delivering a strategy that helps your firm win in the age of the customer.

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