Save or Share this Report

For Security & Risk Professionals

Top Security And Risk Priorities For The Business Technology Agenda

Fail To Preserve Customer Trust And Watch Your Firm's Competitive Strengths And Revenue Disappear

February 24, 2015

Authors

Why Read This Report

Digital businesses cannot succeed in today's competitive environment if they don't protect their customers from cybercriminals and fraudsters, safeguard their firm's intellectual property from espionage, and ensure the continuity of business operations in the face of market shifts and other risks. To do this, security and risk (S&R) leaders must refocus their priorities and technology investments in support of their firm's business technology (BT) — the technologies that help win, serve, and retain customers. This isn't as easy as it sounds. Historically, S&R pros have focused on managing regulatory risks and securing corporate perimeters, back-end systems of record, and data center infrastructure. Rarely did business leaders engage S&R pros to embed controls directly into customer-facing products and services as a competitive differentiator or to help them identify, analyze, and mitigate risks in the customer life cycle. This report provides S&R pros with a framework for identifying their roles and responsibilities at every phase in the customer life cycle as well as the strategies, policies, and technologies they should prioritize as part of their company's BT agenda.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Want to know what will happen in 2020? Visit Forrester's Predictions 2020 Hub, where you can read what's coming next in marketing, customer experience, technology, innovation, and more.

Purchase Report

This report is available for individual purchase ($499 USD).

Purchase

Table of Contents

  • You'll Lose Customers If Security And Risk Aren't Done Right
  • Expand Your Stakeholder Network To Protect The Customer Life Cycle
  • Deliver Security And Risk Management Across Engagement Platforms
  • WHAT IT MEANS

  • Align Your Budget And Road Map To The BT Agenda Or Risk Irrelevance
  • Supplemental Material
  • Related Research Documents

Recommended Research