Trends Report

Top Technologies For The Infrastructure & Operations BT Agenda

February 4th, 2015
Laura Koetzle, VP, Group Director
Laura Koetzle VP, Group Director
Glenn O'Donnell, VP, Research Director
Glenn O'Donnell VP, Research Director
Eveline Oehrlich, null
Eveline Oehrlich
With contributors:
Christopher Voce , Michael Caputo , Megan Doerr

Summary

Your company's only route to sustainable competitive advantage is to deliver a superior customer experience. Because your customers, channels, competitors, and coveted talent are digital, your company must differentiate with technology. To deliver on that customer promise, infrastructure and operations (I&O) leaders must shift their resources to focus on the business technology (BT) agenda — the technology, systems, and processes to win, serve, and retain customers. This report provides I&O leaders with a blueprint for building I&O's customer-obsessed BT agenda by focusing I&O's energy on the customer life-cycle solutions and engagement platform elements that maximize value for customers.

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