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For Infrastructure & Operations Professionals

Top Trends Shaping Enterprise Communications

How To Plan For The Next Five Years

May 13, 2008


  • By Elizabeth Herrell
  • with Robert Whiteley III,
  • Walid Saleh

Why Read This Report

Enterprise voice communications are undergoing significant changes. While IP telephony adoption has reached the mainstream, unified communications (UC) is transforming the market by offering new capabilities that facilitate business communications and integrate voice into the desktop. Non-traditional players in voice communications such as IBM and Microsoft redefine how companies will view voice in the future. To adequately prepare for the next five years, it is important for IT infrastructure and operations managers to fully understand the emerging market dynamics for collaboration and communication technologies. You need to update communication strategies to include new modes of communications: evolving standards such as session initiation protocol (SIP), the addition of presence and federation in the workplace, and the management of a mobile workforce. IT organizations need to prepare to support these technology advancements and meet the requirements of their organization for supporting real-time connectivity.

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Table of Contents

  • The Changing Workplace Fuels New Communication And Mobility Requirements
  • UC Provides A Catalyst For IP Telephony
  • Next-Generation Workers Redefine Telecommunication Requirements
  • Advanced Conference Capabilities Spur A Collaborative Environment
  • Presence, Rich Presence, And Federation Change How We Communicate
  • Organizations Need To Realign For UC Support

  • Develop Long-Range Plans Prior To Making Short-Term Decisions
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