Top Lessons For EX From The CX Playbook

CX Programs Have Been There, Done That, And Their Lessons Can Speed EX Maturity
January 29th, 2021
With Contributors:
Sukriti Dangi
and Bill Nagel


While the fields of employee experience (EX) and customer experience (CX) have many differences, they're fundamentally similar: Both relate to improving human experiences to produce better people and business outcomes. Because CX practices are more mature

Want to read the full report?

This report is available for individual purchase ($1495).

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.