Report

Traditional BPM Gives Way To Digital Process Automation

Customer Obsession Means Faster Evolution For A Legacy Workload

February 24th, 2017
With contributors:
Christopher Mines, Allison Vizgaitis, Andrew Reese

Summary

Within the next two years, the primary goal for business process management (BPM) projects will be to drive digital transformation initiatives. This is a stark change from just two years ago, when application development and delivery (AD&D) professionals considered the primary goal to be cost reduction. To support and exploit this shift, vendors will pivot their offerings so dramatically that the term BPM will no longer properly describe the category. This brief outlines Forrester's rationale for replacing the term BPM with digital process automation (DPA).

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.