Report

Transform The Contact Center For Customer Service Excellence

Executive Overview: The Contact Centers For Customer Service Playbook
January 15th, 2021
With Contributors:
Art Schoeller
Hailey Colin
and Diane Lynch

Summary

Customer service is at a tipping point. Customers contact enterprises more often and via more channels; they shift between channels seamlessly and even use multiple channels simultaneously. Enterprises must transform operations with automation, AI, and kn

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