Trends Report

Turn Big Data Inward With IT Analytics

The Future Of Service Monitoring And Management

December 5th, 2012
Glenn O'Donnell, VP, Research Director
Glenn O'Donnell VP, Research Director
Jean-Pierre Garbani, null
Jean-Pierre Garbani
With contributors:
Doug Washburn , Elizabeth Langer

Summary

Your business is complex. Big data promises to manage this complexity to make better decisions. But the technology services that run your business are also complex. Many are too complex to manage easily, fueling more complexity, delays, and downtime. Forrester predicts this will inevitably get worse. To combat this onslaught, you can no longer just accelerate current practices or rely on human intelligence. You need machines to analyze conditions to invoke the appropriate actions. These actions themselves can be automated. To perform adaptive, full-service automation, you need IT analytics, a disruption to your existing monitoring and management strategy. This report helps IT infrastructure and operations (I&O) leaders prepare for IT analytics that turns big data efforts inward to manage the technology services that run your business.

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