Advanced Search

Save Or Share This Report

For Infrastructure & Operations Professionals

UC Deployments Miss The Mark

Give Buyers Hard Financial Results

July 8, 2009

Primary author headshot

Authors

  • By Henry Dewing
  • with Ellen Daley,
  • Reedwan Iqbal

Why Read This Report

Forrester's recent network and telecom survey of buyers identified a troubling trend: Some early adopters of unified communications (UC) solutions are not deriving the benefits they expected for key stakeholders within the business. Unified communications adoption is nearing a turning point, but adoption won't be sustainable if buyers don't see measurable results. Vendors must be crisp and ensure business value is present in collateral, establish clear linkages to industry case studies, and — in these stark economic times — provide a tangible return on investment (ROI) model that can provide payback, usually within 12 months.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($2495 USD).

Purchase

Table of Contents

  • Tune Solutions And Messaging To Industry Success Factors
  • RECOMMENDATIONS

  • Describe The Total Impact Your UC Solution Can Deliver To All Roles
  • Related Research Documents

Recommended Research