Trends Report

UK Site Search Best Practices: Creating A User-Centered Search Experience

March 26th, 2010
Harley Manning, null
Harley Manning
With contributors:
Angela Beckers , Jonathan Browne , Shelby Catino

Summary

Users only need two things for a positive site search experience: relevant results and an easy-to-use interface. Fortunately, today's leading sites help users get what they need by implementing best practices like autosuggest features, error recovery functionality, and results filters. To improve the performance of their own site search engines, customer experience professionals should design search to work with user-centered language, compensate for unintended errors, and blend the search and browse experience.

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