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For eBusiness & Channel Strategy Professionals

US Investors Adopt eDelivery, But Most Still Want Paper

To Boost Adoption, Executives Need To Educate Customers About The Benefits

February 9, 2011

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  • By Bill Doyle
  • with Benjamin Ensor,
  • Molly Simpson,
  • Beth Hoffman

Why Read This Report

The number of investors who receive statements and other account communications in electronic form is up substantially over the past three years. But most investors still cling to paper. Why? Many say they need paper statements for their records. Our research also shows that many investors don't understand how electronic delivery of statements and other documents works. To accelerate adoption of eDelivery, eBusiness executives need to clarify what it is and spell out its potential benefits — such as easy access to years of past statements.

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  • Time-Sensitive Products Have Higher eDelivery Adoption Rates