Unraveling ISO, CMM, And ITIL IT Management Frameworks
Combine CMM With ITIL And Six Sigma With ITIL For The Best Results
May 7, 2009
Why Read This Report
Technology is the beating heart behind business, but with economic crises on a global scale, increasing sensitivity to cost, and competitive pressures, IT services must be managed and delivered with high levels of customer service and satisfaction. At the same time, the IT operations team is shifting from a technology-led, siloed structure into a process-centric, service-oriented organization. Making the transition won't be easy, and IT folks are bombarded with a multitude of IT management frameworks — all sounding the same — designed to reorient the operations team around new goals, new skills, and new expectations. This research document describes the multitude of frameworks available and suggests which ones are important for your organization.
Already a Client?
Log in to read this document.
Become a Forrester Client
Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.
This report is available for individual purchase ($499 USD).Purchase
Table of Contents
- I&O Restructuring Means Understanding Management Frameworks
- Which IT Management Framework Is Right For You?
WHAT IT MEANS
- Successful Transitions To Service Orientation Demand Frameworks
- Related Research Documents
Process-Driven Transformation Will Depend On Stronger Business-IT Partnerships
September 11, 2012 | Connie Moore
Health Payers Search High And Low For Their Business Transformation Edge
June 24, 2011 | Craig Le Clair
Data Governance Must Bridge Business Process, Policy, Architecture, And Value
May 4, 2011 | Rob Karel