Save or Share this Report

For Infrastructure & Operations Professionals

Untether UC From Its Fixed Constraints

An Empowered Report: Arm HEROes With Mobile UC To Solve Customer And Business Issues

October 15, 2010

Primary author headshot


  • By Onica King
  • with Robert Whiteley III,
  • Alexander Crumb

Why Read This Report

Today's enterprises are just beginning to see the value of a unified approach to communication and collaboration across an enterprise. But it's still a significant challenge to: 1) actually roll out those communication and collaboration functionalities to a distributed workforce, and 2) support multiple networks and various form factors. With mobile carriers primarily focused on the consumer market, and unified communications (UC) vendors' applications providing limited mobile functionality, UC has too long been tethered to on-campus functionalities. But as employees increasingly embrace communication and collaboration applications and functionality on their personal consumer mobile devices, they will also call for them to solve business issues. Infrastructure and operations (I&O) professionals must prepare the business for the mobilization of UC today. How? Use a two-step process that first segments your workforce into four mobile UC categories and then readies your company with four infrastructure upgrades.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).


Tools And Templates

Models and Calculators

calculator icon
  • Enterprises Indicate Interest But Little Action In Mobile UC Adoption
  • Enterprises Demand Mobile Functionality Beyond Just Wireless Email

Table of Contents

  • Mobility Needs To Be Part Of Your UC Strategy
  • Harness The Power Mobile UC Provides To Transform The Business

  • Mobilizing UC Is Imperative To Business Transformation
  • Related Research Documents