Save or Share this Report

For CIOs

Use Forrester's AI Activation Framework For AI Results

The AI Operating Model Is About Much More Than Tech

March 23, 2018

Primary author headshot


Why Read This Report

Robots don't come out of the box ready to take on a task. They must learn. And contrary to other analytic capabilities designed and optimized to answer a question or output a result, robots operate in more nuanced and ambiguous business scenarios. You must define them using expertise and experience in their environment. Sound humanlike? That's the point! This report provides CIOs with lessons learned for building an operating model that will create the employee of the year and avoid Frankenstein's monster.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).


Table of Contents

  • Business Thrives When Robots Adapt To Humans
  • Traditional Analytic Thinking Obscures True AI Readiness
  • Activate AI Through Decision Expertise, Experience, And Collaboration
  • Recommendations

  • Go Beyond Plug-In Development To Achieve True Innovation
  • Supplemental Material
  • Related Research Documents

Recommended Research