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For CIOs

Use Technology To Drive Business Value

The Executive Overview For The IT Transformation Playbook

February 1, 2018


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This report is part of "Discover" in The IT Transformation Playbook.

Why Read This Report

CIOs and CTOs have a mandate to improve the technology foundations and innovations required to win, serve, and retain customers — what Forrester calls business technology (BT). For most, it will require IT transformation and embarking on a journey to transform the underlying governance, people, and processes required to deliver that transformation. This report provides an overview of Forrester's framework for how to complete this journey successfully: the IT transformation playbook. This IT transformation playbook helps you win in an unforgiving market.

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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

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