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For Customer Experience Professionals

User Experience Capabilities Assessment

June 16, 2015

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Why Read This Report

The words "easy to use" appear at or near the top of requirements lists in countless customer experience (CX) project specification documents. But saying that usability is a requirement doesn't necessarily ensure that firms have what it takes to make it happen. This report presents customer experience professionals with a tool to check whether their company has the necessary user experience chops to deliver the goods.

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Table of Contents

  • How Modern Is Your Company's User Experience Practice?
  • Find Out How Your Company Stacks Up
  • recommendations

  • The First Step Is Acceptance
  • Related Research Documents