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For Infrastructure & Operations Professionals

Vendor Landscape: Advanced Automation Service Providers, Q3 2017

Choose Your Automation Solutions Wisely To Make The Most Of Managed Services Engagements

October 13, 2017


  • By Somak Roy,
  • Bill Martorelli
  • with Eveline Oehrlich,
  • Aaron Kinch,
  • Bill Nagel

Why Read This Report

Advanced automation in managed services now influences enterprise customers' assessment of prospective service provider partners. Although service providers have built and/or assembled portfolios and solutions, customers should know that advanced automation is still in its early stages. Today's application and automation parts combine to form broader value propositions that address wider use cases. This report analyzes the landscape of vendors providing automation tools to help infrastructure and operations (I&O) leaders navigate the managed services market.

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Table of Contents

  • Automation Is Evolving — Even The Heuristic Kind
  • Most Service Providers Are Emphasizing Partnerships
  • Be Realistic About The Near-Term Potential Of Automation
  • Many Service Providers Have Built Comprehensive Portfolios
  • Recommendations

  • Consider Automation When Reevaluating Relationships And Contracts
  • Supplemental Material
  • Related Research Documents

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