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For Application Development & Delivery Professionals

Vendor Landscape: BPM Platforms For Digital Automation

February 10, 2017

Primary author headshot


  • By Rob Koplowitz
  • with Christopher Mines,
  • Allison Vizgaitis,
  • Andrew Reese

Why Read This Report

As organizations continue to pivot toward customer-obsessed operating models, application development and delivery (AD&D) professionals have seen business process management (BPM) morph into an important enabler of digital transformation. Vendors are adapting their software platforms to support emerging use cases, and new players are disrupting the market as the ROI discussion shifts from cost reduction to customer experience. This report outlines the new digital requirements for BPM platforms and provides a framework for navigating a crowded vendor landscape. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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Table of Contents

  • Digital Transformation Is Driving BPM Toward Customers, Fast
  • Six Questions To Navigate The Field Of BPM Players
  • Exploring The Three Categories Of BPM Platform Vendors
  • Enterprise Vendors Leverage Stacks For Digital Change
  • App Platform Vendors Provide End-To-End Solutions For Process Apps
  • Specialist Platforms Provide Depth For Specific Customer Ecosystems
  • Recommendations

  • Use Digital Initiatives To Redefine Your BPM Agenda
  • Supplemental Material
  • Related Research Documents

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