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For Customer Experience Professionals

Vendor Landscape: Service Design Agency Overview, 2015

December 1, 2015

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  • By Leah Buley
  • with John Dalton,
  • Anjali Yakkundi,
  • Sarah Sikowitz,
  • Kelly Price,
  • Kara Hartig

Why Read This Report

The service design provider landscape has changed dramatically in a short time. Just two years ago, it was a sea of smaller firms concentrated in Europe. Today, a more varied profile emerges, with full-service design agencies and management consultancies claiming service design among their offerings. This report examines today's provider landscape and offers guidance to help customer experience (CX) professionals assess the right service design partner for their goals.

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Table of Contents

  • Service Design In 2015: Mergers And Mash-Ups
  • Agencies That Offer Service Design Vary Widely
  • Recommendations

  • To Assess Potential Partners, Ask Some Personal Questions
  • Supplemental Material