Trends Report

Vendor Landscape: BPM Platforms For Digital Automation

February 10th, 2017
With contributors:
Christopher Mines , Allison Vizgaitis , Andrew Reese

Summary

As organizations continue to pivot toward customer-obsessed operating models, application development and delivery (AD&D) professionals have seen business process management (BPM) morph into an important enabler of digital transformation. Vendors are adapting their software platforms to support emerging use cases, and new players are disrupting the market as the ROI discussion shifts from cost reduction to customer experience. This report outlines the new digital requirements for BPM platforms and provides a framework for navigating a crowded vendor landscape. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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