Trends Report

Vendor Landscape: ITSM SaaS Solutions

I&O Pros Can Narrow A Crowded Field By Answering Five Key Questions

February 19th, 2016
Eveline Oehrlich, null
Eveline Oehrlich
Elinor Klavens, null
Elinor Klavens
With contributors:
Laura Koetzle , Megan Doerr


Most infrastructure and operations (I&O) organizations have already adopted IT service management (ITSM) tools in some form, with many aggressively expanding their use cases. These solutions still focus on managing incidents, problems, and changes, but today's workforce needs services, processes, and technologies anywhere and at any time so that they can continuously win, serve, and retain customers. Thus, I&O leaders are seeking greater automation and better tools. This report details the landscape of ITSM software-as-a-service (SaaS) solutions.

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