Many organizations don't realize the potential of their sales force automation (SFA) investments. They roll out these applications to increase transparency into sales activities and create sales process consistency, but gaps in seller-focused functionality lead to user adoption woes. SFA vendors have closed many of these gaps by putting sellers at the center of their product enhancements. This report helps application development and delivery (AD&D) professionals identify, select, and implement SFA solutions to anchor their sales technology strategies and drive seller productivity.