Pandemics pose big risks to insurers, and how they fare depends on the broader how and when of pandemic and economic recovery. The potential damage that COVID-19 could inflict on the insurance industry ranges from OK to dangerous and covers five different business elements. Insurance executives should watch this video and download accompanying spreadsheet to understand the impact of COVID-19 on their business and plan their response across six business areas: CX, digital, marketing, IT, process, and EX.