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For Application Development & Delivery Professionals

Visual Engagement Drives Relationships And Revenue For Customer Service

Use Video To Elevate Your Customer Service Experience

May 5, 2017

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Why Read This Brief

Companies increasingly leverage visual engagement — video, cobrowsing, screen sharing, and annotations — to cut through the customer conversation clutter, to be better understood, and to connect emotionally. This report highlights the true benefit that visual engagement provides and helps application development and delivery (AD&D) pros supporting customer service operations understand how to take initial steps to offer visual engagement.

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