Trends Report

Visual Engagement Drives Relationships And Revenue For Customer Service

Use Video To Elevate Your Customer Service Experience

May 5th, 2017
Kate Leggett, VP, Principal Analyst
Kate Leggett VP, Principal Analyst
Nick Barber, null
Nick Barber
With contributors:
Stephen Powers , Chad Rafferty , Peter Harrison

Summary

Companies increasingly leverage visual engagement — video, cobrowsing, screen sharing, and annotations — to cut through the customer conversation clutter, to be better understood, and to connect emotionally. This report highlights the true benefit that visual engagement provides and helps application development and delivery (AD&D) pros supporting customer service operations understand how to take initial steps to offer visual engagement.

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